Hotel Information

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Table of contents

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Adaptor

We are happy to provide you with adaptors or various charging cables free of charge during your stay. Please contact reception as needed.

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For those with allergies 

To make your stay more comfortable in the case of allergies, we can provide you with selected rooms without carpets and with synthetic bedding as required. If you have food allergies or intolerances, we would be happy to serve you the appropriate dishes. Please inform our reception staff in good time so that we can specifically address your needs.

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Bar / The Hub Bar

The Hub Bar is open for you from Monday to Saturday during the following hours:

Monday to Wednesday:

07:00 – 22:00 

Thursday to Saturday:

07:00 – 23:30

If you are peckish in the mornings, we will serve you Bircher muesli, croissants and bread rolls with a hearty coffee. At lunchtime, we offer our guests cold and warm snacks, sandwiches and a dessert of the day. Treat yourself to something from our Thunappas menu in the afternoon and/or evening, paired with a fine glass of wine.

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Blanket

If you need an additional blanket for an even better sleep, please contact reception. We also provide synthetic blankets for those with allergies.

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Breakfast

Our fine breakfast buffet is served daily in our Food Market.

Monday to Friday:

07.00 – 10.00 Uhr

Saturday and Sunday: 

08.00 – 11.00 Uhr

If you are peckish in the mornings, we will also serve you Bircher muesli, croissants and bread rolls with a hearty coffee at The Hub Bar.

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Chargers

Forgot your charger at home? Please contact reception. We will be happy to help you.

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Check-out time

We would ask you to please leave your room by 11:00 on the day of departure, so that the next guest will also find the room ready in good time upon arrival. If you wish to use the room for a longer period of time, the hotel will make every effort to allow you to check in earlier or check out later, depending on availability and possibly for an additional charge. There is no entitlement to this extra service. You are welcome to leave your luggage at reception free of charge on the day of arrival and departure.

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Children

We are happy to provide you with baby cots and additional beds.

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Copies

If you have not yet set up a «paperless» office, we can make copies for you at the following rates:

Black and white

CHF 0.40 per sheet up to 50 copies

CHF 0.35 per sheet from 51 copies

Colour

CHF 0.70 per sheet up to 50 copies

CHF 0.50 per sheet from 51 copies

Please contact reception.

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Credit cards

You can pay your bill with the following credit cards:

  • Postcard
  • Maestro
  • Visa
  • Visa Electron
  • V Pay
  • Mastercard,
  • American Express
  • Diners Club
  • Union Pay
  • JCB

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Currency exchange

We would be happy to exchange euros and dollars into Swiss francs for you at our reception at the current exchange rate plus 3% commission.

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Dogs

Dogs are very welcome at our hotel. Due to the increased cleaning effort dogs entail, we charge CHF 18.00 per night for your pet (not including food).

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Emergency

Call the following telephone number:

+41 33 227 77 99 (reception)

More emergency numbers to keep in mind:

Fire brigade: 118

Police: 117

Ambulance: 144

Emergency general practitioner, Thun train station
+41 33 224 00 90

Emergency service, Thun hospital 
+41 33 226 26 26

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Entertainment

Is there anyone still watching TV today? You are welcome to stream your Netflix and the like using your own device at any time thanks to our powerful WLAN. If you do not have a suitable device with you, we will be happy to provide you with tablets. Please contact our reception as needed.

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Event

Whether it is seminars in our new meeting rooms and classic school rooms or celebratory events in a modern atmosphere – whatever you are planning with a group: We will be happy to show you our rooms and options. Our employees will be happy to advise you and plan your personal special event with you.

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Feedback

We look forward to receiving feedback of any kind. You are welcome to give us your verbal or written suggestions – thank you very much!

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Fire

Our hotel is equipped with a fire alarm system with full protection. In the event of a fire, we would ask you to use the escape routes and emergency exits of the hotel, which are indicated with green illuminated signs on each floor. The assembly point is marked on the escape plan on your room door. If there is a considerable amount of smoke: hold a wet cloth to your face and crawl along the floor. 

Please keep calm – do not panic – and do not use the elevator under any circumstances. We would ask you to study the emergency exit plan on your room door.

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Fitness

There is (almost) no fitness activity that you cannot pursue here in Thun. We will be happy to inform you at reception.

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Games

Various board games are available in the Work Space.

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Guest laundry

Dry cleaning or washing and ironing of guest laundry is available if the laundry is handed in at reception before 09:00. Laundry bags are also available at reception. The time of return is by arrangement (excluding weekends).

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Internet

There is a free WiFi connection throughout the hotel. The WiFi we are making available to you is called “The Lab Hotel Guest”. You can authenticate yourself using your email address.

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Ironing

The «Laundry Room» is located in the basement of building no. 3 and can be used free of charge by our hotel guests. In addition to the washing machine and dryer, there is also an iron and ironing board.

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Late check-out

If you wish to use the room for a longer period of time, the hotel will make every effort to allow you to check in earlier or check out later, depending on availability and possibly for an additional charge. There is no entitlement to this extra service. You are welcome to leave your luggage at reception free of charge on the day of arrival and departure.

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Laundry

The «Laundry Room» is located in the basement of building no. 3 and can be used free of charge by our hotel guests. In addition to the washing machine and dryer, there is also an iron and ironing board.

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Library

There is a small library in the “Work Space” of the main building. You are welcome to borrow books there – thank you in advance for returning them.

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Light

You will find the «Follow-me» light in our rooms, which you can use in many ways. You can position the «Follow-me» light wherever you find a white metal plate, and it will shed light where you need it.

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Luggage

We are happy to help you with your luggage. Please contact reception. Secure luggage storage is available at reception.

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Minimarket

The Minimarket has small gifts and souvenirs along with everything you might have forgotten at home. You can also buy beverages and small snacks there to consume in your room or at the lake. There is also a small selection of cigarettes for those of you who have not yet gone through with the New Year’s resolution and are still among the smokers.

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Night owls

If you aim to enjoy Thun’s nightlife and will end up returning late, do not forget to take your key card with you. The card reader is on the left on the wall next to the main hotel entrance.

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Parking

We have a parking garage, which is also available to our guests for a daily fee of CHF 15.00. If you would like to use it, please contact reception. The other parking spaces on our premises are also subject to a fee. Since we only have a limited number of parking spaces, we would ask you to use public transport if possible.

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Payment methods

You can pay your bill with the following credit cards:

  • Postcard
  • Maestro
  • Visa
  • Visa Electron
  • V Pay
  • Mastercard
  • American Express
  • Diners Club
  • Union Pay
  • JCB 

You can also pay with

  • Twint
  • Google Pay
  • Apple Pay
  • Cash

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Personal care items

Have you forgotten your toothbrush, toothpaste, disposable razor, etc.? Please contact reception.

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Physician

If you need a physician, we will be happy to help you at reception on:

+41 33 227 77 99

Emergency general practitioner, Thun train station 

+41 33 224 00 90

Emergency service, Thun hospital 

+41 33 226 26 26

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Pillows

We offer the following pillows:

  • anti-ageing pillows
  • aroma pillows
  • Elsa neck pillows
  • combi pillows

Please contact reception for an additional or special pillow.

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Post

If you are still one of those charming people who write postcards to your friends and relatives, then you are welcome to hand them in at reception for posting. You can of course also give us other kinds of mail for posting.

We are happy to receive mail for guests who are staying with us for longer periods. Please have such mail addressed as follows:

The Lab Hotel
John/Jane Doe*
Mönchstrasse 37
3600 Thun

*just so that we can find you

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Public transport

The no. 1 public bus (stop: “Seepark” directly in front of the hotel) runs every 10 minutes from Thun train station. Individual tickets can be purchased directly on the bus.

Timetable STI

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Reception

The reception is there for you every day from 07:00 to 23:00.

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Repairs

There is always something to fix and repair. It will help us if you report defects to our reception as soon as possible. Thank you!

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Replacing linen

The beds are made every three days. If you wish, we will be happy to make your bed every day – please contact reception in that case.

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Restaurant

Breakfast

Breakfast is served in the “Food Market” restaurant of the main building. The breakfast times are as follows:

Monday to Friday from
06.30 to 10.00 Uhr 

Saturday/Sunday from
07:00 to 11:00 

Lunch

In the self-service «Food Market» restaurant, meals are served from Monday to Friday from 11:30 to 13:30

You can also order small food items from Monday to Saturday at “The Hub Bar».

The Hub Bar

The bar is open for you from Monday to Saturday during the following hours:

Monday to Wednesday: 
07.00 – 22.00 

Thursday to Saturday: 
07.00 – 23.30

If you are peckish in the mornings, we will serve you Bircher muesli, croissants and bread rolls with a hearty coffee. At lunchtime, we offer our guests cold and warm snacks, sandwiches and a dessert of the day. Treat yourself to something from our Thunapas menu in the afternoon and/or evening, paired with a fine glass of wine.

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Room beverage options

We are happy to provide you with a small selection of beverages in your room free of charge. You can also feel free to drink our Thun tap water.

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Sewing kit

You can get sewing kits at reception. However, we are not skilled enough with a needle and thread to help you in that regard.

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Shoe shining machine

There is a shoe shining machine in the basement of the main building. You can also borrow shoe shining items from reception.

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Smokers

Since July 1, 2009, smoking in public spaces has been prohibited in the Canton of Bern. We now only have non-smoking rooms. Smoking is permitted on our terraces.

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Swimming in the lake

Treat yourself to a swim in beautiful Lake Thun. We offer bath towels and flip-flops at reception. We would be happy to provide you with information on the most beautiful lakeside resorts and other leisure activities around and on Lake Thun. 

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Telephone

We can provide you with a mobile phone on request. Please contact reception.

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The «Work Space» co-working area

We grant our hotel guests free access to our Work Space in the reception area of The Lab Hotel. Use of WLAN Internet is free of charge throughout the hotel. In the interest of working efficiently, treat yourself to a suitable beverage from The Hub Bar to fuel your diligence. 

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Tipping

Essentially, tips are included in our prices. If you would nevertheless like to give us a tip, we keep a community fund that is also for the benefit of our behind-the-scenes staff.

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Tourist Center

The Tourist Centre has all the information regarding the numerous excursion options around Lake Thun. The Tourist Centre office is located in Thun train station.

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Umbrellas

You can borrow umbrellas free of charge at reception.

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Valuables

There is a safe in your room for storing your valuables.

Usage of the safe:

1. Press red button on the inside of the door.

2. Enter your code (3-8 digits) and press # button. Your code is saved now.

3. Close the safe: turn the knob counterclockwise.

4. Open the safe: enter your code, press the # button and turn the rotary handle clockwise.

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Vouchers

Give the gift of a voucher and pass on your experience with The Lab Hotel. If you wish, our reception will be happy to put together a voucher for the services you would like to give as a gift. Prices on request. 

If you would like to redeem a voucher, please give it to us before you check out so that we can apply it to your invoice. 

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Wake-up service

If you would like us to wake you up, please contact reception.

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Water

You can feel free to drink our Thun tap water.

Swiss Hospitality Hub

We are the competence centre for the hotel and gastronomy industry in Switzerland. How did we arrive at this ambitious statement? Simply put, we combine a school, the hotel industry, gastronomy and a great deal of expertise under one roof. Have a look at the website of the Swiss Hospitality Hub